Gartner Research

Exploit a Central Knowledge Unit to Scale Infrastructure Operations With Intelligent Automation

Published: 08 February 2019

ID: G00373444

Analyst(s): Rene Buest , Arthur Villa , David Ackerman


SMB infrastructure service providers struggle to scale their operations due to talent, funding, and resources limitations. Tech CEOs of infrastructure service providers must leverage a central knowledge unit to shift their business toward autonomous operations.

Table Of Contents


  • Lay the Foundations for Scale by Establishing a Central Knowledge Unit
  • Enhance Existing Knowledge Management Data and Practices to Focus on Structure and Reuse for the Central Knowledge Unit
  • Improve Horizontal Infrastructure Scalability by Reusing IA-Based Lessons Across Different Customer Environments

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