Gartner Research

Government Digital Transformation Primer for 2019

Published: 08 January 2019

ID: G00375741

Analyst(s): Dean Lacheca , Rick Holgate

Summary

Public services that are optimized, transformed or augmented by digital technologies will be the expected baseline, going forward. While emerging technologies, analytics and practices enable government CIOs to drive digital transformation deeper or more effectively, they also present new challenges.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How do we develop a strategy that improves digital maturity and supports digitally enabled public services?
    • How can we leverage platforms and emerging technologies to accelerate the transition to digital government?
    • How do we augment government and ecosystem capabilities through the ethical use of unbiased shared data?
    • How can we transform and optimize the citizen’s experience of interacting with government?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Templates

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