Gartner Research

Best Practices in Managing Culture as an Emerging Service Provider: An Aptos Case Study

Published: 07 February 2019

ID: G00380081

Analyst(s): Christine Tenneson


Tech CEOs of emerging service providers look to maintain the corporate culture as the company grows from startup mode. Tech CEOs must leverage the best practices demonstrated in this case study to manage culture and increase employee engagement.

Table Of Contents
  • Key Challenges



  • Make the Vision Statement Truly Permeate Every Level of the Organization
  • Make Culture a Key Priority Within Your Interview Process
  • Establish Customer Experience Key Performance Indicators (KPIs) and Link to Employee Awards/Rewards

Case Study: Aptos

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