Gartner Research

Overhauling Onboarding: Using Updated Capabilities and Design Thinking to Move Beyond Compliance to Care

Published: 07 February 2019

ID: G00360361

Analyst(s): Jason Cerrato


Employee onboarding builds a bridge between recruitment and employee success that begins at the time of offer, and can last up to a year. Application leaders should rethink and review onboarding solutions to generate engagement from offer acceptance forward, and add care as well as compliance.

Table Of Contents
  • Key Challenges



  • Rethink Onboarding to Add Care to Compliance
  • Apply Design Thinking for Onboarding
  • Discover and Assess Your Current Onboarding Process
  • Evaluate Current Technologies and New Capabilities on the Market
  • (Re)Design Your Process
  • Develop and Storyboard the Experience
  • Deliver Employee-Centered Onboarding
  • (Re)Assess, Evaluate, Align and Iterate
    • Additional Tools for Enhancing Onboarding

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