Gartner Research

The Hierarchy of Manufacturing Metrics: Frequently Asked Questions

Published: 11 February 2019

ID: G00378582

Analyst(s): Simon Jacobson


Supply chain leaders can use the Hierarchy of Manufacturing Metrics to effectively assess the health of their operations and plan a course of action that optimizes business performance. Here, we answer the most frequently asked questions about this performance management tool.

Table Of Contents
  • Key Challenges



  • Why Is Demand Volatility Atop the Hierarchy?
  • Don’t We Need Different Metrics for Different Businesses, Regions or Product Lines?
  • How Are People Reflected in the Hierarchy?
  • Other Than Right First Time, How Is Quality Management Reflected in the Hierarchy?
  • How Can We Describe Manufacturing Costs?
  • How Do We Portray CSR and Sustainability Targets?
  • How Do We Use the Hierarchy to Measure Flexibility?

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