Gartner Research

Best Practices for Engaging With Identity and Access Management Professional Services Firms

Published: 11 February 2019

ID: G00378782

Analyst(s): Kevin Kampman , Felix Gaehtgens


Organizations conducting IAM projects frequently engage with professional services firms. To ensure that there is a mutual understanding of expectations and outcomes, security and risk management leaders must follow best practices for soliciting, reviewing and negotiating statements of work.

Table Of Contents
  • Key Challenges



  • Focus on the Most Valuable Elements of IAM Professional Services
  • Insist on a Clear and Comprehensive Statement of Work for Every Engagement
    • Professional Services SOW Contents
  • Retain Ownership of All Project Risks

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.