Gartner Research

U.S. Healthcare Payer CIOs: Live a Day in the Life of Frontline Staff to Prioritize IT Investments

Published: 13 February 2019

ID: G00381988

Analyst(s): Mandi Bishop


Healthcare payer CIOs are generally insulated from operational processes such as service and claims processing, which are decaying from chronic underinvestment. CIOs must spend a day on the front line to identify high-value improvement opportunities and be an advocate for sustained IT investment.

Table Of Contents
  • Key Challenges



  • Spend Time on the Front Line
  • Identify the Severity of Operations Pain Points
  • Incorporate Frustration Ratings Into Your IT Initiative Prioritization

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