Gartner Research

Market Insight: 3 Strategies for Service Providers to Improve Profitability of RPA Services

Published: 13 February 2019

ID: G00383391

Analyst(s): Arthur Villa, Cathy Tornbohm

Summary

The $2.2 billion robotic process automation service market is growing, but many providers lack the offerings and operations for success. To ensure growth and profitability, technology product managers must centralize RPA development, standardize services and develop reusable automation assets.

Table Of Contents

Analysis

  • Centralize RPA Development, and Foster a Culture That Rewards Training and Knowledge Sharing
  • Develop Tiered Automation Implementation Services Aligned to the Needs of Vertical Customer Segments
    • Key Notes About the Bronze Service
    • Key Notes About the Silver Service
    • Key Notes About the Gold Service
    • Key Notes About the Platinum Service
  • Create Easy Knowledge Management for Reuse of Your Business Logic and Automation Initiatives

Background and Context

The Impact

Conclusion

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