Gartner Research

China Summary Translation: 'Develop 3 Levels of Service for Your Center of Expertise to Scale DigitalOps and Robotic Process Automation'

Published: 19 February 2019

ID: G00382460

Analyst(s): Ben Lee , Derek Miers


Organizations that have poor governance struggle to scale adoption of process automation. By involving all key stakeholders in designing the services of the DigitalOps Center of Excellence, EA and technology innovation leaders can set the trajectory for long-term success.

Table Of Contents



Develop 3 Levels of Service for Your Center of Expertise to Scale DigitalOps and Robotic Process Automation

  • Key Challenges
  • Recommendations



  • Avoid the Roadblocks and Potholes on the Automation Journey
  • Clarify Key Responsibilities to Build a Joint Governance Framework
  • Build the DigitalOps Center of Excellence Through Engagement

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