Gartner Research

What SAP C/4HANA Means for Your CRM, CX and ERP Strategies

Published: 20 February 2019

ID: G00382277

Analyst(s): Paul Saunders , Julian Poulter , Ilona Hansen , Ed Thompson


SAP C/4HANA represents a new consolidated architecture, product roadmap and position within SAP’s Intelligent Enterprise approach. Application leaders supporting CRM, CX and ERP applications must be able to strategize and plan for SAP C/4HANA alignment toward their corporate SAP implementations.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Most Customers of Previous SAP CRM Products Will Be Pushed to SAP C/4HANA Between 2019 and 2024
  • SAP Will Want to Sell SAP C/4HANA to Prospects Outside of Its Traditional Installed Base
  • SAP’s System Integrators Are Not Ready to Support the Forced Transition

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