Gartner Research

Foundational Elements to Get Right When Selecting a Managed Security Service Provider

Published: 21 February 2019

ID: G00379050

Analyst(s): Pete Shoard


Managed security service providers offer diverse interpretations of service types, making it difficult to directly compare what providers deliver. Security and risk management leaders should recognize fundamental deliverables and align requirements to offerings.

Table Of Contents
  • Key Challenges



  • Match Service Types and Outputs to Requirements
    • Threat Detection
    • Vulnerability Management
    • Response
    • Reporting Feedback
    • Reporting
    • Alerting
  • Integrate Internal Processes With That of the Provider and Have Sufficient Resources to Ensure Successful Two-Way Interaction
  • Identify Service Customization Requirements Early
  • Align MSSP’s Service Performance Metrics With Internal KPIs

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