Gartner Research

Foundational Elements to Get Right When Selecting a Managed Security Service Provider

Published: 21 February 2019

ID: G00379050

Analyst(s): Pete Shoard

Summary

Managed security service providers offer diverse interpretations of service types, making it difficult to directly compare what providers deliver. Security and risk management leaders should recognize fundamental deliverables and align requirements to offerings.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Match Service Types and Outputs to Requirements
    • Threat Detection
    • Vulnerability Management
    • Response
    • Reporting Feedback
    • Reporting
    • Alerting
  • Integrate Internal Processes With That of the Provider and Have Sufficient Resources to Ensure Successful Two-Way Interaction
  • Identify Service Customization Requirements Early
  • Align MSSP’s Service Performance Metrics With Internal KPIs

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.