Gartner Research

High-Value Feedback Using Customer Advisory Boards (Honeywell)

Published: 20 February 2019

ID: G00705815

Analyst(s): Customer Experience Research Team


CX leaders often struggle to prioritize customer issues. To solve this, Honeywell leverages specially created customer advisory boards so representative customers can decide relative issue priority and clarify the precise criteria for resolving customer pain points.

Table Of Contents


Solution Highlights


Solution Overview

Representative Participants

Enabling Transparency

Consensus Guardrails



About This Research

Recommended by the Authors

Presentation Deck

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.