Gartner Research

Key Findings of the 2018 Voice of Customer Vendor Poll

Published: 25 February 2019

ID: G00704115

Analyst(s): Customer Experience Research Team


This report highlights key findings from our 2018 poll on VoC platform providers. Sourced from fellow customer experience leaders, this report showcases key trends about VoC vendors.

Table Of Contents

Table of Contents

Study Sample

Popular VoC Vendors

VoC Platform Usage Pattern

Survey Platform Usage

Other Commonly Used VoC Services


Recommended by the Authors

About This Research


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