Gartner Research

Gaining Business Buy-In on Quality Initiatives

Published: 09 January 2019

ID: G00704309

Analyst(s): Quality Research Team


Competing priorities reduce business partner willingness to act on quality initiatives. Rather than telling the business what to do, quality must sell business partners on why they should do it. With this framework, quality leaders can shift their reputation from compliance cop to trusted advisor.

Table Of Contents

Business Partner Inaction

Shift How Quality “Sells” Initiatives

Profile of a Trusted Advisor

1. Understand Business Partner Thinking

2. Reframe Business Partner Thinking

3. Tailor for Business Partner Relevance


About This Research

Presentation Deck


©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.