Gartner Research

Gaining Business Buy-In on Quality Initiatives

Published: 09 January 2019

ID: G00704309

Analyst(s): Quality Research Team

Summary

Competing priorities reduce business partner willingness to act on quality initiatives. Rather than telling the business what to do, quality must sell business partners on why they should do it. With this framework, quality leaders can shift their reputation from compliance cop to trusted advisor.

Table Of Contents

Business Partner Inaction

Shift How Quality “Sells” Initiatives

Profile of a Trusted Advisor

1. Understand Business Partner Thinking

2. Reframe Business Partner Thinking

3. Tailor for Business Partner Relevance

Conclusion

About This Research

Presentation Deck

Endnotes

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