Gartner Research

Toolkit: Tech CEOs Can Differentiate With Effective SLAs for IT Infrastructure, IaaS and Cloud Services

Published: 28 February 2019

ID: G00382651

Analyst(s): David Ackerman, Stephanie Stoudt-Hansen, Mark Ray

Summary

This in-depth analysis of service levels allows tech CEOs to differentiate offerings in the market with deals that help clients meet IT and business requirements. Tech CEOs must review and compare SLAs with this market-based Toolkit, to drive maturity in the contracts.

Table Of Contents

When to Use

  • Effective Use of Service Levels

Downloadable Attachments

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