Published: 21 February 2019
Healthcare payer CEOs prioritize digital business transformation initiatives to enable net new revenue and business models, unwittingly limiting IT resources for digital enablement and optimization. To sustain investment in optimization, CIOs must tie initiatives to growth and transformation.
Included in Full Research
- Change the Paradigm of What Constitutes Customer Experience Initiatives by Illuminating the Customer Experience Benefits of Optimization
- Quantify the Potential Growth Benefits From Initiatives With Customer Experience Implications
- Sustain Investment in Optimization Initiatives by Demonstrating Optimization’s Strategic Value in Enabling Transformation