Gartner Research

Healthcare Payer CIOs: Persuade CEOs to Invest in Digital Business Optimization to Achieve Transformation

Published: 21 February 2019

ID: G00382388

Analyst(s): Bryan Cole , Mandi Bishop


Healthcare payer CEOs prioritize digital business transformation initiatives to enable net new revenue and business models, unwittingly limiting IT resources for digital enablement and optimization. To sustain investment in optimization, CIOs must tie initiatives to growth and transformation.

Table Of Contents
  • Key Challenges



  • Change the Paradigm of What Constitutes Customer Experience Initiatives by Illuminating the Customer Experience Benefits of Optimization
  • Quantify the Potential Growth Benefits From Initiatives With Customer Experience Implications
  • Sustain Investment in Optimization Initiatives by Demonstrating Optimization’s Strategic Value in Enabling Transformation

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