Gartner Research

Develop Digital Business Infrastructure Operations to Support Digital Touchpoint Solutions

Published: 22 February 2019

ID: G00384285

Analyst(s): Sid Nag , David Ackerman , Rene Buest , Ed Anderson


Enterprises need managed services to support the achievement of digital business initiatives. Technology product managers at infrastructure-related MSPs must develop customized digital business infrastructure operations service lines focused on running digital touchpoint solutions.

Table Of Contents


  • Introduction
  • Develop a Product Strategy for Each of the DBIO Service Lines
    • Four Digital Business Infrastructure Operations Service Lines
  • Refine Managed Services and Value Propositions for Digital Touchpoint Solutions

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