Gartner Research

Differentiate Your Cloud Application With a Customer Success Strategy

Published: 25 February 2019

ID: G00382013

Analyst(s): Alan Antin


The cloud application markets are filled with technology providers eager to serve customers with what each believes to be the best solution. Technology product managers must focus on customer outcomes in order to differentiate their solution and ensure their own success.

Table Of Contents
  • Key Challenges



  • Ensure Product-Market Fit
  • Build and Bundle Services That Support Success
  • Implement a Customer Advisory Board for Feedback
  • Understand What Success Means to Customers
  • Monitor and Manage Customer Health
  • Conclusion

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