Gartner Research

Coping With Customization: Managing Changes to Cloud ERP

Published: 26 February 2019

ID: G00381945

Analyst(s): Paul Schenck , Christian Hestermann


Public cloud ERP applications offer different approaches to change than on-premises systems, requiring application leaders to adapt their customization strategies. Selecting the right application and minimizing changes are important, but “customizing” cloud applications can also provide value.

Table Of Contents
  • Key Challenges



  • Minimize Customization by Selecting Best-Fit Solutions and Applying a “Standard First” Approach
  • Use Complexity and Integration as the Deciding Criteria How to Change or Extend
  • Select Model-Driven ERP Where Available. Create Deeply Integrated Changes by Developing a Governance Model to Choose Between Configuration or aPaaS Customization
  • Build Loosely Coupled Extensions by Using PaaS Such as iBPMS for Simple Changes or aPaaS When Complex

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