Gartner Research

Healthcare Provider CIOs: Bridge the Virtual Care Divide Between Provider- and Consumer-Directed Care

Published: 25 February 2019

ID: G00383230

Analyst(s): Susan Hull, Mark E. Gilbert


Resolve the gap between the virtual care of an HDO and consumer-directed care. Provider CIOs can create powerful synergies between clinically directed and consumer-directed healthcare activities by bridging HDO and consumer technologies using a connected care bridge.

Table Of Contents
  • Key Challenges



  • New and Transformative Business Model Opportunities
  • Connected Care Bridge Components
  • Invest in Foundational and Sensing Technologies That Collect the Data Required to Create a Shared Understanding of Consumer-Directed Activities
  • Invest in Execution Technologies That Enable the HDO to Act on Data and Insight Gained From Consumers
  • Invest in Orchestration Technologies That Synthesize Consumer- and Provider-Directed Activities to Achieve Health and Value Objectives

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