Gartner Research

Prepare Now to Control Software and SaaS Costs and Risk as AI and RPA Overwhelm User-Based Pricing

Published: 27 February 2019

ID: G00380444

Analyst(s): Bill Ryan , Melanie Alexander


Artificial intelligence and robotic process automation are disrupting user-based software and SaaS pricing. Sourcing, procurement and vendor management leaders must learn new ways to measure and pay for usage while preserving investments when transitioning to alternative pricing metrics.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • User-Based Pricing Will Face Pressure as AI and RPA Automate Work Tasks Traditionally Performed By People, Causing Market Disruption
  • “Bots” and Other Automation Technologies Drive the Transition to New Pricing Metrics That Are Harder to Measure, Predict and Budget
  • Customers Risk Losing Past Investment Value as Providers Convert Existing Customers From User-Based Pricing to New Pricing Metrics

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