Gartner Research

How to Make a Winning Business Case for Key Investments to Improve Customer Fulfillment

Published: 28 February 2019

ID: G00381471

Analyst(s): Simon Bailey


Supply chain leaders responsible for customer fulfillment and collaboration must support sales growth while reducing operating cost and freeing up working capital. Learn which initiatives are being successfully deployed to deliver these goals and how best to win support for your proposals.

Table Of Contents
  • Key Challenges



  • Become Self-Funding and Prioritize Foundational Projects
  • Create Joint Value and Improve Customer Outcomes
  • Win Support for Initiatives

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