Gartner Research

Assess the Impact of Recent Microsoft Dynamics 365 License/Product Changes to Mitigate Costs and Risks

Published: 01 March 2019

ID: G00379066

Analyst(s): Ben Jepson, Dolores Ianni

Summary

Sourcing, procurement and vendor management leaders face dual risks of higher costs and noncompliance from Microsoft’s recent Dynamics 365 changes, which include new license and service offerings, and reduced functionality. Use this research as a guide for the thorough analysis that is required.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Limited Functionality Within Team Members’ SKU Could Result in Noncompliance If User Requirements Are Not Assessed
  • Renewing Into the Microsoft Relationship Sales Solution Plus Will Cost as Much as 21% More to License Up to 3,000 Users
  • Dynamics 365 Now Has an Alternative Per-Order-Line Approach to Cater for Indirect Access and Licensing Agents, Bots and IoT

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