Gartner Research

Gartner’s Five-Stage Maturity Model for Logistics Excellence


Gartner’s maturity model for logistics excellence provides a framework for developing an organization’s logistics capabilities over five stages of maturity. Supply chain leaders can use this model to define their strategy, isolate critical gaps and create a roadmap for logistics development.

Published: 07 March 2019

ID: G00383740

Analyst(s): James Lisica David Gonzalez

Table Of Contents
  • Key Challenges



  • Characterizing Logistics Maturity
  • The 5 Stages of Logistics Maturity
  • Integration Drives Progression Through Each Stage
  • The 10 Capabilities of the Logistics Function
  • The Staged Maturity Progression of Each Capability
    • Strategic Capabilities — Goal & Culture, Technology Strategy, Organizational Design & Talent
    • Governance Capabilities — Data Visibility, Performance Measures, Process Governance & Execution, Outsourcing Policies
    • Operational Capabilities — Freight Forwarding, Warehousing and Transport Operations
  • Using the Model to Define Your Future Vision and Development Plan
    • Functional Alignment (Stages 1 and 2): Scaling the Logistics Function to Reduce Costs
    • Cross-Functional Integration (Stage 3): Integrating Internally to Optimize Supply Chain Efficiency
    • Stakeholder Value Delivery (Stages 4 and 5): Collaborating Externally to Create Value

Case Studies

  • Functional Alignment (Stages 1 and 2): A Consumer Products Company Scales to Reduce Costs
  • Cross-Functional Integration (Stage 3): A Chemical Multinational Integrates Internally to Optimize Supply Chain Efficiency
  • Stakeholder Value Delivery (Stages 4 and 5): A Leading High-Tech Company Collaborates Externally to Deliver Value

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