Gartner Research

Salesforce Competency Center

Published: 05 March 2019

ID: G00388301

Analyst(s): Consult the Board Research Team


This summary contains input from twenty-five members regarding their experiences in establishing a Salesforce Competency Center. We begin this summary with an overview of members' Salesforce usage and Salesforce Competency Centers. Next, we examine members' Salesforce environments and implementations. From there, we dive deep on members' Competency Centers, discussing objectives, responsibilities, sponsorships, and partnership between IT and business units. Then, we look at the role of systems integrators and Competency Centers in members' Salesforce implementation. We close this summary by reviewing the major benefits and key lessons learned from members' Salesforce Competency Centers.

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