Gartner Research

Vendor Rating: Samsung Electronics

Published: 06 March 2019

ID: G00345718

Analyst(s): Alan Antin , Sylvain Fabre , Roberta Cozza , Andrew Neff , Chris Silva , Joseph Unsworth , Martin Reynolds , Werner Goertz


Samsung is a robust, reliable vendor for enterprise mobility, but progress in key areas has stalled. The AI competitive gap is widening, and it risks falling further behind. Sourcing, procurement and vendor management leaders should evaluate its product portfolio as a strategic source of technology.

Table Of Contents

Overall Rating

  • Overall Rating: Positive

Detailed Rating

  • Product/Service: Positive
  • Support/Account Management: Variable
  • Pricing Structure: Positive
  • Technology/Methodology: Positive
  • Strategy: Positive
  • Corporate Viability: Positive
    • Financial: Positive

Additional Analyst Insights

  • Samsung Smartphones and Unified Endpoint Management
  • Samsung Tablets, PCs and DeX for Enterprise
  • Samsung Bixby
  • Samsung Signage, Electronic Whiteboards and Video Walls
  • Wearables in Enterprise
  • Samsung Semiconductor Business: Memory, SSD, System LSI
  • Samsung Networks
  • Samsung Pay

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