Gartner Research

Peer Lessons Learned: Implementing Robotic Process Automation

Published: 07 March 2019

ID: G00384733

Analyst(s): Peer Contributors, Ellen Crowley


Robotic process automation (RPA) software tools cut costs, eliminate keystroking errors, speed up processes and link applications. Enterprise architecture and technology innovation leaders can leverage lessons learned from their peers to ensure that their own RPA software implementation is successful.

Table Of Contents


Peer Strategies

  • Lesson 1: Prioritize Due Diligence
  • Lesson 2: Do Not Neglect the Planning, Proof of Concept and Testing Phase
  • Lesson 3: Formalize Training and Staffing
  • Lesson 4: Capitalize on Vendor and Third-Party Support
  • Lesson 5: Prioritize and Invest in Deployment and Implementation
  • Methodology

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