Gartner Research

Sustaining Culture of Quality During Organizational Change

Published: 07 March 2019

ID: G00701574

Analyst(s): Quality Research Team


Sustaining culture of quality is difficult during organizational changes, such as business model changes, companywide culture transformations and strategy shifts. This report helps quality leaders understand what risks to watch out for, and how to prepare for and respond to change.

Table Of Contents

Challenges to Sustaining Culture of Quality

How Organizational Change Impacts Culture of Quality

Reduced Leadership Support

Increased Employee Confusion About Priorities

3 Solutions to Sustain Culture of Quality During Organizational Change

An Employee Quality Engagement Strategy Focused on Ongoing Activities

A New Value Proposition Based on Changing Business Needs

Quality Messages Helping Employees Understand Changing Trade-Off Decisions


Recommended by the Authors

About This Research


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