Gartner Research

Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience

Published: 08 March 2019

ID: G00381548

Analyst(s): Thomas O'Connor , Mike Griswold , Tom Enright

Summary

Retail is going through a critical period of change as market dynamics shift and companies increasingly move their business models toward differentiation via services. This research identifies what this means for retail operations and recommends key steps chief supply chain officers should take.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Develop an Agile Mindset Within Your Supply Chain Organization to Deliver on Rapidly Evolving Consumer Expectations
  • Build Supply Chain Capabilities That Can Elevate the Consumer’s Shopping Experience and Drive Business Growth
    • New Fulfillment Offerings
    • Increased Technology Leverage
    • Rethinking How Supply Chain Offerings Are Communicated to Consumers
  • Deliver an Enhanced and More Predictable Shopping Experience Through Aligned Planning and Execution

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client