Gartner Research

Retail Supply Chain Outlook 2019: Elevating the Consumer’s Shopping Experience

Published: 08 March 2019

ID: G00381548

Analyst(s): Thomas O'Connor , Mike Griswold , Tom Enright

Summary

Retail is going through a critical period of change as market dynamics shift and companies increasingly move their business models toward differentiation via services. This research identifies what this means for retail operations and recommends key steps chief supply chain officers should take.

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