Gartner Research

Toolkit: A Model to Segment Technology Vendors to Determine Relationship Impact and Business Value

Published: 12 March 2019

ID: G00381296

Analyst(s): Matt Corsi


Vendor segmentation is foundational in determining how to allocate resources and align governance across the vendor portfolio. Sourcing, procurement and vendor management leaders can use this Toolkit for a consistent approach to segmenting vendors around criteria related to their business impacts.

Table Of Contents

When to Use

  • Follow Four Steps to Segment Vendors
    • Step 1: Identify the Vendors Within Your Portfolio to Segment
    • Step 2: Fill Out the Segmentation Survey With Each Relevant Stakeholder
    • Step 3: Determine the Level of Governance for Each Segment (That Is, Scorecard Frequency and Quarterly Business Reviews)
    • Step 4: Reassess Segmentation When Making Significant Scope Changes and Onboarding New Vendors
  • How the Segmentation Survey Works

Downloadable Attachments

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