Gartner Research

Measuring Culture of Quality Improvement

Published: 11 March 2019

ID: G00705867

Analyst(s): Quality Research Team

Summary

To measure an organization’s culture of quality improvement effectively, quality leaders should use a combination of three types of metric: culture of quality assessment, active quality engagement levels and overall quality performance.

Table Of Contents

More Detail

Challenges of Measuring Culture of Quality Improvement

Common Culture of Quality Metrics

Culture of Quality Assessments

Active Quality Participation Levels

Overall Quality Performance

Metrics Alone Are Insufficient

Recommended by the Authors

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