Gartner Research

Technology Investments for Frontline Workers Will Drive Real Business Benefits

Published: 12 March 2019

ID: G00373211

Analyst(s): Nick Jones , Leif-Olof Wallin


Automation, IoT and robotics will change the nature of work for many frontline workers, whose jobs will shift from routine to more nonroutine work. We help I&O leaders plan for innovations that will drive this evolution over the next 10 years.

Table Of Contents


  • Exoskeletons: 2023 to 2025
  • Implants: 2025 to 2028
  • Wearables: 2019 to 2028
  • Empowering With Information: 2020 to 2024
  • Augmenting With AI Technologies: 2020 to 2023
  • Robots and Drones: 2019 to 2025
  • Implications

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.