Gartner Research

Supply Chain Brief: Retail Supply Chains React to Changing Consumer Shopping Patterns and Delivery Demands

Published: 12 March 2019

ID: G00381478

Analyst(s): John Johnson , Thomas O'Connor

Summary

With online sales being a critical growth driver, retailers are shifting last-mile fulfillment strategies to keep up with evolving consumer expectations. Supply chain leaders can use this research for insights into emerging trends, and use cases from drones and robots to click and collect.

Table Of Contents

What You Need to Know

Analysis

  • A Strong Emphasis on Pickup Services for 2019
  • Automated Retail Outlets and Stores Without Check-Outs Are Expected to Grow
  • Near-Term Investments in Last-Mile Delivery Robots and Drones Grow

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client