Gartner Research

Critical Capabilities for Managed Workplace Services, North America

Published: 25 March 2019

ID: G00353220

Analyst(s): Mark Ray , Daniel Barros


Organizations moving to digital business models are seeking managed workplace services that deliver essential improvements in employee agility, engagement and productivity. Sourcing, procurement and vendor management leaders can use this research to evaluate providers against specific use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Atos
    • Bell Techlogix
    • Capgemini
    • Cognizant
    • CompuCom
    • DXC Technology
    • Fujitsu
    • Genpact
    • Getronics (Pomeroy)
    • HCL Technologies
    • IBM
    • Infosys
    • Insight
    • Long View
    • NTT DATA
    • Stefanini
    • TCS
    • TEKsystems
    • Unisys
    • Wipro
    • Zensar
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Remote Support
    • Desktop, Mobility & Virtualization
    • Alternative Support Models
  • Use Cases
    • Service Desk
    • End-User Device
    • Digital Workplace
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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