Gartner Research

Use Cost of Quality for Performance Improvement

Published: 17 March 2019

ID: G00704781

Analyst(s): Quality Research Team


Cost of quality can be a powerful communication and performance improvement tool. To realize these benefits, quality leaders must improve their ability to make the business case for cost of quality; design a simple, effective model; and drive adoption.

Table Of Contents

Defining Cost of Quality

Benefits of Cost of Quality Model

Challenges to Implementing Model

Build a Business Case

Start With Business Partner Objectives

Connect Cost of Quality to Business Objectives

Introduce Cost of Quality Measurement

Show How Cost of Quality Management Works

Design a Cost of Quality Model

Assemble Project Team

Determine Scope

Select and Evaluate Metrics

Table 1: Top Five Most Common Metrics by Category

Drive Business Adoption of the Model

Clarify Costs

Table 2: ABB’s Cost of Quality Principles

Focus on Business Improvement

Flexibility Drives Adoption


Recommended by the Authors

About This Research

Presentation Deck


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