Published: 17 March 2019
Analyst(s): Quality Research Team
Cost of quality can be a powerful communication and performance improvement tool. To realize these benefits, quality leaders must improve their ability to make the business case for cost of quality; design a simple, effective model; and drive adoption.
Defining Cost of Quality
Benefits of Cost of Quality Model
Challenges to Implementing Model
Build a Business Case
Start With Business Partner Objectives
Connect Cost of Quality to Business Objectives
Introduce Cost of Quality Measurement
Show How Cost of Quality Management Works
Design a Cost of Quality Model
Assemble Project Team
Select and Evaluate Metrics
Table 1: Top Five Most Common Metrics by Category
Drive Business Adoption of the Model
Table 2: ABB’s Cost of Quality Principles
Focus on Business Improvement
Flexibility Drives Adoption
Recommended by the Authors
About This Research
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