Gartner Research

Critical Capabilities for Managed Workplace Services, Asia/Pacific

Published: 20 March 2019

ID: G00361459

Analyst(s): DD Mishra , Manjunath Bhat


Managed workplace services are a key differentiator for organizations looking to improve digital workplace capabilities to drive better productivity, experience and engagement. Sourcing, procurement and vendor management leaders can use this research to evaluate providers’ specific MWS capabilities.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Cognizant
    • DXC Technology
    • HCL Technologies
    • IBM
    • NTT DATA
    • TCS
    • Unisys
    • Wipro
  • Context
  • Product/Service Class Definition
    • Definition: Asia/Pacific Countries
  • Critical Capabilities Definition
    • Remote Support
    • Desktop, Mobility & Virtualization
    • Alternative Support Models
  • Use Cases
    • Service Desk
    • End-User Device
    • Digital Workplace
  • Providers Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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