Gartner Research

Navigate Optimal Routes for Process Automation With RPA, iBPMS and iPaaS

Published: 18 March 2019

ID: G00381745

Analyst(s): Keith Guttridge , Saikat Ray , Rob Dunie


Application leaders can find it challenging to choose between different technology options for their unique business process automation needs. This research evaluates three automation technologies and offers guidance that will allow you to make optimal choices.

Table Of Contents
  • Key Challenges



  • Compare RPA, iBPMS and iPaaS
  • Create a Decision Framework
    • Robotic Process Automation (RPA)
    • Intelligent Business Process Management Suites (iBPMS)
    • Integration Platform as a Service (iPaaS)
    • Combining RPA, iBPMS and iPaaS
  • Apply Discipline in Decision Making by Trading Off Key Considerations
    • Time-to-Market Constraints
    • Pricing and Total Cost of Ownership (TCO)
    • Technology Maturity
    • Complexity

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