Gartner Research

Justify I&O Staffing Requirements

Published: 18 March 2019

ID: G00384263

Analyst(s): Ross Winser , Katherine Lord


Many I&O leaders feel they do not have the staff needed to deliver according to business expectations, yet they struggle to justify staffing requirements. Learn how to determine the I&O staffing required for optimal business performance and create a compelling case for change.

Table Of Contents
  • Key Challenges



  • Create a Model of Your Required Staffing
    • Identify Your Staffing Basis
    • Case Study Example: Local-Area Networking Staffing
    • Recommendations
  • Benchmark Your I&O Staffing Against Your Peers
    • Case Study Example: Benchmarking IT Service Desk Staffing
    • Recommendations
  • Explain Your Staffing Justification in Business Value Terms
    • Case Study Example: Justification for Windows Server Staffing
    • Prepare Thoroughly by Anticipating Tough Questioning
    • Recommendations

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