Gartner Research

Justify I&O Staffing Requirements

Published: 18 March 2019

ID: G00384263

Analyst(s): Ross Winser, Katherine Lord

Summary

Many I&O leaders feel they do not have the staff needed to deliver according to business expectations, yet they struggle to justify staffing requirements. Learn how to determine the I&O staffing required for optimal business performance and create a compelling case for change.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Create a Model of Your Required Staffing
    • Identify Your Staffing Basis
    • Case Study Example: Local-Area Networking Staffing
    • Recommendations
  • Benchmark Your I&O Staffing Against Your Peers
    • Case Study Example: Benchmarking IT Service Desk Staffing
    • Recommendations
  • Explain Your Staffing Justification in Business Value Terms
    • Case Study Example: Justification for Windows Server Staffing
    • Prepare Thoroughly by Anticipating Tough Questioning
    • Recommendations

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.