Gartner Research

Market Guide for Finance and Accounting Business Process Outsourcing Service Providers

Published: 18 March 2019

ID: G00355632

Analyst(s): Alan Stanley , Cathy Tornbohm


BPO can improve overall financial health while cutting processing costs. Sourcing, procurement and vendor management leaders should contract beyond employee cost savings and work with providers on best practices and automation in accounts payable, accounts receivable and record-to-report services.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • Existing Performance Insights and Change Management Are a Must for Successful Adoption
  • Contracts Must Move to a Combination of Labor, Transaction and Business Outcomes to Drive Optimal Internal and External Behaviors

Market Analysis

Representative Vendors

  • Market Introduction

Market Recommendations

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.