Gartner Research

Scale Infrastructure Operations With Intelligent Automation and a Central Knowledge Unit

Published: 20 March 2019

ID: G00388447

Analyst(s): Arthur Villa , Rene Buest , David Ackerman


Infrastructure service providers struggle to scale their operations due to constantly recurring tasks per client. Technology product managers of infrastructure service providers must leverage a central knowledge unit to shift their business toward autonomous operations.

Table Of Contents


  • Lay the Foundations for Scale by Establishing a CKU
  • Enhance Existing KM Data and Practices to Focus on Structure and Reuse for the CKU
  • Improve Horizontal Infrastructure Scalability by Reusing IA-Based Lessons Across Different Customer Environments

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