Gartner Research

Cloud Identity

Published: 20 March 2019

ID: G00389603

Analyst(s): Consult the Board Research Team


This summary contains input from thirteen members regarding the approaches they are taking to configure federation and multifactor authentication (MFA) systems to balance user experience and security. We begin this summary with an overview of whether members enforce the use of an outbound identity federation service for verification of access to SaaS applications, as well as the tool or service they use for outbound identify federation. We follow with an analysis of members' MFA requirements for SaaS applications, including the tools they use for MFA, factors of MFA they support, frequency of their interactive MFA authentication, duration of sign-in for their time-based approaches, scenarios where they bypass MFA, and whether they integrate out-of-band MFA for cloud-based applications and services. We close this summary with analysis of the tools and services members use to enable authentication rules on the basis of user behavior or analytics, as well as whether members have any authentication or access rules based on conditions or context.

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