Gartner Research

Ignition Guide to Conducting a Design Thinking Workshop

Published: 18 March 2019

ID: G00707590

Analyst(s): Enterprise Architecture Research Team


As EA leaders increasingly support business strategy, they need to understand customers’ real needs to help build desirable solutions. Use this guide to apply principles of design thinking and help the business focus on creating products, services and experiences the customer wants or needs.

Table Of Contents



Before You Start

Common Pitfalls and Keys to Success

Step 1 of 3: Prepare for the Design Thinking Workshop


Step 2 of 3: Run the Design Thinking Workshop


Step 3 of 3: Support Prototype Testing and Iteration


Review Your Performance

Recommended by the Authors

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