Gartner Research

Ignition Guide to Conducting a Design Thinking Workshop

Published: 18 March 2019

ID: G00707590

Analyst(s): Enterprise Architecture Research Team

Summary

As EA leaders increasingly support business strategy, they need to understand customers’ real needs to help build desirable solutions. Use this guide to apply principles of design thinking and help the business focus on creating products, services and experiences the customer wants or needs.

Table Of Contents

Overview

Steps

Before You Start

Common Pitfalls and Keys to Success

Step 1 of 3: Prepare for the Design Thinking Workshop

Tasks

Step 2 of 3: Run the Design Thinking Workshop

Tasks

Step 3 of 3: Support Prototype Testing and Iteration

Tasks

Review Your Performance

Recommended by the Authors

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.