Gartner Research

Market Insight: Enterprise Preferences for UC Consulting Providers, Services and Engagement Types

Published: 26 March 2019

ID: G00386308

Analyst(s): Tom Eagle


Gartner’s recent market survey reveals key enterprise preferences for unified communications consulting. Technology product managers for UC professional and managed services should refine their strategies to align with buyer preferences, key consulting elements and preferred commercial terms.

Table Of Contents


  • Vendor Choice Based Primarily on Interoperability Expertise and Pricing
  • Three Service Elements Dominate Consulting Engagements
  • Consulting Engagement Type Varies Slightly by UC Category

Background and Context

The Impact


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