Gartner Research

Contracting Terms to Buy Supplementary Maintenance Services for SaaS ERP

Published: 29 March 2019

ID: G00381023

Analyst(s): Alan Stanley

Summary

SaaS ERP requires additional ongoing maintenance services beyond what is provided by the software provider. IT sourcing, procurement and vendor management leaders can use the contracting terms checklist provided to effectively negotiate their SaaS ERP supplementary maintenance services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Identify and Evaluate Your Organization’s SaaS ERP Management Requirements
  • Contract Effectively for Supplementary Maintenance Services
  • Contract Terms for Managing Frequent Updates: A Service Plan

Case Study

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