Gartner Research

In-Depth Assessment of Microsoft SharePoint Online With Office 365 for Document and Records Management

Published: 29 March 2019

ID: G00361766

Analyst(s): Mike Cox


Technical professionals want to know if SharePoint Online can meet all of their document and records management needs. This assessment scores SharePoint Online with Office 365 against Gartner’s 244-point evaluation criteria for content services platforms, and it meets 66% of the required criteria.

Table Of Contents

What’s New in This Update

Bottom-Line Assessment

  • Product Scorecard and Feature Snapshot
  • Strengths
  • Weaknesses
  • Reasons to Deploy
  • Reasons to Not Deploy


  • Required Features for Production
  • Preferred Features for Production
  • Optional Features for Production

The Details

  • Methodology
  • Evolution of Document and Records Management in SharePoint
    • Document and Records Management Features in Office 365
    • Event-Driven Retention
    • Sensitivity Labels
  • How Similar Is SharePoint Server 2019 to SharePoint Online?

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